Wide After Sales concept
for best customer support

FIELD SERVICE

RELIABILITY TROUGH QUICK RESPONSE AND QUALIFIED SUPPORT

Before, during and after the commissioning of the AP&S wet process tool in your semiconductor production plant, our team of highly trained field service engineers provides you fast and competent support to ensure process reliability, high uptime and best throughput. This includes: Fast and qualified maintenance and technical service support worldwide, tool installations, relocations and on-site upgrades.

You need support for your wet processe equipment? Please contact our after sales team.

NEW CONCEPT, NEW TRAINING MODULES, NEW TRAINING CENTER, NEW WEBSITE

AP&S ACADEMY

As announced in our newsletter, our new AP&S Academy is now up and running. The boom in the semiconductor industry, the associated rapid production capacity expansion and the lack of skilled workers are moving our industry. Our new AP&S Academy concept comes at just the right time to provide our customers with optimum support in meeting these and other challenges. We offer you individual training formats and training modules on all aspects of wet process technology. Our AP&S Academy trainers make your team fit to efficiently handle the wet process equipment in your semiconductor production and thus ensure a high machine uptime and productivity. Read more here on the new page AP&S Academy - Your training partner in wet process technology.

Field Service

Contact

Petra Vosseler

Assistant Customer Service

+49 771 8983-136
+49 771 8983-100

Michael Schlegel

Senior Manager After Sales

+49 771 8983-228

René Wirthgen

Senior Manager After-Sales & Service

+49 351 8925-971

Antonino Privitera

Service Manager Italy

+39 333 1156778

Katja Kleinhans

Team Leader After Sales

+49 771 8983-236

Wenjian Gu

Manager AP&S Semiconductor Equipment Co., Ltd., China

+86 138 1604 6478

Swee-Nam Tang

SEA Service Manager Asia Pacific

+604 40 39 007

Refurbishment

Higher production efficiency
through AP&S refurbishment

The AP&S refurbishment programs adapt used wet process tools to current and upcoming technology requirements. The corner stones in this process are customers’ specific needs and our long-lasting experience in the field of automation and process control.

OVERHAUL OF MACHINES

Replacement of outdated components

Modifications
of process
modules

New tool
software

SECS/GEM comm. interface

Adjustment to new standards

New PLC and
IPC control
systems

Safety upgrades

Dryer upgrades

Upgrade degree
of tool
automation

AP&S refurbishment is available for the following wet process tool types:

✓ AP&S

 ✓ HMR

 ✓ Steag (successor: Mattson / Akrion)

✓ Lotus Systems

 ✓ FSI Mercury 

FSI MERCURY REFURBISHMENT

WE MAKE YOUR FSI MERCURY TOOL FIT FOR THE FUTURE

AP&S refurbishes all kinds of Mercury tools and adapt them to the steadily increasing technology requirements. Our FSI Mercury refurbishment program offers the following options:

  • Replacement of critical parts like controls, pneumatic modules, displays, measuring devices and switching racks
  • Guaranteed availability of spare parts for 10 years, achieved by using state-of-the-art components
  • 18“ touch display for ergonomic operation
  • Latest software including SECS interface
  • Innovative software options like dashboards for service and maintenance, parameter monitoring etc.

Spare Parts

SPARE PARTS

MAXIMUM UPTIME THROUGH FAST DELIVERY

Guaranteed availability of spare parts ensures maximum uptime and therefore the efficiency of your wet process tools. Therefore AP&S offers you a wide range of spare parts and fast delivery to customers worldwide. Supply from our warehouse or from consignment stock on-site are both possible.

Contact

Spare parts

Swetlana Altergott

Spare Parts & Service Supply

+ 49 771 8983-181

IoT

SMART MANUFACTURING

"AP&S IoT solutions are used for machine monitoring, machine control, maintenance, service assignments, spare parts deliveries and deployment. In 2018 we received the Supplier Award "Best Innovation" from our key account Infineon. In the selection process, the decision makers were particularly impressed by our developments in the field of Industry 4.0. Among these the AP&S augmented reality program for predictive maintenance and factory planning, that offers customers optimized production planning, solution-oriented design process, time and cost savings and scheduled replacement of spare parts.“

Christoph Kluge, Director Software Development

CONVENIENT CONTROL AND DATA ACCESS

Our software solutions developed by our 30-member AP&S software team are used for machine monitoring, machine control, maintenance, service calls and spare parts deliveries, but also in the sales and development process. Hereby, the benefit for the machine operator or customer is always the focus.

AP&S WEB WORKER APP

The AP&S Web Worker App is a smart service tool, which makes your wet processes even more efficient. All AP&S wet process tools and spare parts are labeled with QR codes. The scan of these codes guide to a detailed product information archive including data sheets, user manuals, electric diagrams and flowcharts. This data is safely stored in an AP&S IoT portal. The information is accessible for the authorized staff with any mobile device, at any time and from all over the world. This convenient and time-saving data access makes any service call as well as the operation and solving of any equipment-specific questions for the machine operators in the semiconductor production fabs simple and efficient.

Another important feature of this app is the integrated online booking form, which enables you to order any required spare part with only one click. 

After Sales

Contact

Tobias Drixler

For general inquiries concerning our After Sales portfolio please contact

Tobias Drixler, COO

+ 49 771 8983-148
+ 49 771 8983-100